TQM and QA for Systems


3 Day Intensive Seminar Workshop


Many organizations have had difficulty applying quality assurance (QA) or Total Quality Management (TQM) to Information Systems (IS) development, despite demands to improve system quality while reducing system costs. This workshop introduces TQM and QA, explores the special challenges of extending them to IS, analyzes why they so frequently have failed in IS, and presents practical approaches for using both effectively to produce high quality systems. Exercises reinforce learning.


Participants will learn:


  * Factors critical to success of QA and TQM in IS development
  * Principles and techniques necessary to participate effectively in their organization's Total Quality process.
  * How to define system quality in a positive, measurable manner which can be agreed upon and understood by all interested parties.
  * The six functions that Systems Quality Assurance should perform.
  * Proven quality management methods for preventing errors.
  * Techniques for improving quality which can be used by individual contributors, project teams, and QA groups.


WHO SHOULD ATTEND: This course has been designed for systems and business managers, project leaders, systems analysts, business analysts, quality specialists, auditors, and others responsible for the quality of information systems.


 

WHY WE HAVE POOR SYSTEM QUALITY

  • What is at stake--for me
  • Need for positive common quality definition
  • Models of excellence, quality before TQM
  • Quality factors and quality dimensions
 

CONCEPTS OF TESTING

  • Keys to effective testing
  • Static and dynamic testing approaches
  • Managing the testing process
  • Economics, when to stop testing
  • Testing Life Cycle model
 

ECONOMICS OF QUALITY

  • Costs of poor quality
  • Origins of quality problems in life cycle
 

QUALITY ASSURANCE CONCEPTS

  • Why I/S QA groups so often fail
  • QA Plans, quality reviews of deliverables
  • Engineering standards, conventions
  • Quality controls at all key points
  • Recordkeeping, auditing, and analysis
  • Promoting awareness and recognition
 

TOTAL QUALITY MANAGEMENT (TQM)

  • Principles and approaches
  • Satisfying internal and external customers
  • Steps to implement TQM
  • TQM critical success factors
  • Applying TQM to systems development
 

FEASIBILITY ANALYSIS PHASE

  • Why testing of feasibility analysis fails
  • Strengthening passive static review
  • Active testing with no definition of "right"
 

QUALITY IN THE 90s

  • Gurus: Crosby, Juran, Deming
  • Process capability, control, and variance
  • Statistical process control in I/S
  • SEI Process Maturity Model
 

EXTERNAL REQUIREMENTS DEFINITION

  • Why testing of requirements fails
  • More powerful passive and active testing
 

QUALITY IMPROVEMENT METHODS

  • Plan-Do-Check-Act
  • 7 basic quality control tools
 

SYSTEM DESIGN PHASE

  • Why testing of system design fails
  • Ways to test that the design will work
  • Ways to test the design is reasonable
  • Rigorous methods to plan detailed tests
 

EXTERNAL VIEWS OF QUALITY

  • Military and ANSI/IEEE standards
  • Malcolm Baldrige National Quality Award
  • International Standards Organization 9000
 

POST-IMPLEMENTATION REVIEWS




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