Many organizations have had difficulty
applying quality assurance (QA) or Total Quality Management (TQM)
to Information Systems (IS) development, despite demands to improve
system quality while reducing system costs. This workshop introduces
TQM and QA, explores the special challenges of extending them
to IS, analyzes why they so frequently have failed in IS, and
presents practical approaches for using both effectively to produce
high quality systems. Exercises reinforce learning.
Participants
will learn:
* Factors critical to success of QA and
TQM in IS development
* Principles and techniques necessary to participate
effectively in their organization's Total Quality process.
* How to define system quality in a positive, measurable
manner which can be agreed upon and understood by all
interested parties.
* The six functions that Systems Quality Assurance
should perform.
* Proven quality management methods for preventing
errors.
* Techniques for improving quality which can be used
by individual contributors, project teams, and QA groups.
WHO SHOULD ATTEND: This course
has been designed for systems and business managers, project leaders,
systems analysts, business analysts, quality specialists, auditors,
and others responsible for the quality of information systems.
