Managing Outsourcing: Controlling an Existing Vendor's Performance
2 Day Intensive Seminar Workshop
Once an organization has engaged an outsourcer
to take over ongoing responsibility for its software, such arrangements
invariably encounter difficulties. Complexity increases geometrically
when the oursourcer is far away and has a radically different culture.
Moreover, responsibility for managing the outsourcer frequently
is placed on internal technical specialists who may have little
preparation for their new role. This course helps the remaining
internal people learn how to define and communicate assignments
to outsourcers and then make sure the outsourcer delivers appropriately.
Case exercises reinforce learning.
Those interested in learning to evaluate and contract effectively with
an outsourcer also should take our related course Managing Software
Acquisition and Outsourcing.
Participants
will learn:
* Rationale, economics, and formats of
outsourcing.
* Elements needed for managing the arrangement and
why they so often are missing or inadequate.
* Defining clearly, completely, and appropriately what
the vendor should deliver.
* Determining when alternatives would be more economical.
* Issues of dealing long distance and with different
cultures.
* Managing the quality, schedule, and acceptability
of outsourced software assignments.
WHO SHOULD ATTEND: This course
has been designed for systems and business managers, project leaders,
analysts/programmers who are or will become involved in managing
ongoing software outsourcing arrangements.
